Terms and Conditions

Order Timing

Orders are normally delivered from our store 5-7 business days after receipt of cleared payment. If an item is not on hand at the time of your order, we will place your order and then contact you with the anticipated delivery schedule. Availability of product at the manufacturer may affect the delivery of your order. Please note, some items, especially special order items, may take 8-12 weeks to ship. We will make every effort to provide you with updates on the delivery status of your order. If you have any questions about the delivery timing of a product on our website, please call us during business hours or email us at info@remout.com to discuss availability before or after your purchase.

Return Policy

You can initiate a return for most new and unopened items within 5 days of delivery for a full refund.* You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 10 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

If you initiate a return after 5 days, we may issue a partial refund* depending on elapsed time and condition of merchandise.

Special Order Items

Please note, custom or special order items are not subject to return. If you experience a problem with a special order item at delivery, we will coordinate with the manufacturer to rectify the deficiency in the timeliest manner.

Refund Policy

We inspect all returned items when they arrive at our processing facility. If your return is a result of an Remodeler’s Outlet, Inc. error or defective product, we will refund the full cost of the merchandise and original shipping charges.

If you return an item that was opened or shows signs of wear, we will issue a partial refund minus the original shipping charges and return shipping fees. Products decrease in value over time. Therefore, a reduced refund will be issued for returns initiated over 5 days after delivery or received at our returns processing facility after 10 days.

You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment unless you selected to return for in-store credit. Once your return is processed we will send you an email with your refund details.

Defective Product and Returns Due to Our Error

You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty.** Your return shipping charges will be waived.

When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.

Products Returned After 10 days

  • Because products devalue over time, we offer partial refunds for items returned over 10 days after delivery
  • We may reduce the refund up to 25% based on the condition of the merchandise
  • We may also deduct the original and return shipping charges from your refund
  • If we send you a replacement item, we must receive the original item at our warehouse within 10 days your return initiation. Otherwise, we will charge you full price for the replacement item

Damaged Freight Policy

  • When there is carton damage, the carton should be opened and the freight be inspected for damage. If damage does exist then that item needs to be refused at that time. If carton damage has occurred, but the item does not appear to be damaged, the item can be received; however, possible damage needs to be noted on the bill.
  • When a shipment delivers clear, without an exception, but when the freight is opened you discover concealed damage, you must call the freight line or delivery service within 5 days of the delivery date to set up a concealed damage inspection. All shipping cartons must be retained for this inspection. If items are for stock, a thorough inspection needs to be done within 5 days of delivery date.
  • If damage, concealed damage, or a shortage occurs, a claim must be filed with the delivering service. Damaged freight and shipping cartons should be retained until claim had been settled.

How to Initiate a Return

To initiate a return, please contact us by phone at 256-235-2330 during our normal business hours. We are available Monday – Friday from 8:00 am (CST) until 5:00 pm, and Saturday from 8:00 am until 12:00 pm. Please have your order number available to provide to our customer service representative when you call. You may also email us at returns@remout.com to initiate your return. Please include your order number, reason for return, and a daytime phone number that we may use to contact you during our normal business hours.

*Custom or special order items are not subject to return.
**Unless damage is a result of intentional misuse, abuse or damage after delivery and inspection by customer or customer representative.